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Technical Support Assiociate

IBM India Private Limited Bangalore Technical Support Associate | Bachelor's Degree | Apply Now

IBM is an American multinational software company manufactures and markets computer hardware, middleware, and  provides hosting and consulting services.

In the latest job notification, IBM India announces job vacancies for Technical Support Associate, with work location in Bangalore.

Under IBM Bangalore Technical Support Associate 2020, candidates who completed Bachelor's Degree, and have required skills may apply.

The selected candidate will gets recruited with a permanent & full-time job.



An interested & qualified candidate has to apply through online.


Job Designation: Technical Support Associate.

Req ID: 314977BR.

Educational Qualifications: Bachelor's Degree.

Experience: 0 -2 Years.

Job Location: Bangalore.

Apply Mode: Online.

Required Technical and Professional Expertise:

Minimum 0 to 2 years of experience is needed  in Technical Support role
Verify that urgent customer issues are resolved in the most timely and functional manner possible.
Experience to work well in a fast-paced environment and proven ability to handle various tasks or projects with changing priorities.
Make use of available time efficiently in order to achieve effective and logical results
Demonstrate the ability to collect a complete and accurate problem/symptom description of reported matter.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to Successful address customer concerns.
Knowledge in commercially standard software applications and important desktop operating systems.

Preferred Technical and Professional Expertise:
  • Awareness of basic networking concepts and technologies.
  • Recognize basic hardware parts and aware of basic hardware concepts
  • User-level knowledge with at least one e-mail client - Outlook, Notes etc.
  • Questioning  skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • capacity to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.

How to apply:
Interested and qualified job applicants have to apply through online mode, by initially registering with IBM company career portal and login to apply.
Apply Now: 
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